Shipping & Returns
Thank you for choosing Shapewear Suit Brand! We are dedicated to delivering your shapewear suits to you in a timely and secure manner. Here is an overview of our shipping policy:
1. Shipping Destinations:
We offer shipping services worldwide. Wherever you are located, we strive to reach you and deliver our products to your doorstep.
2. Processing Time:
Once your order is placed and payment is confirmed, we begin processing your order. Typically, it takes 1-2 business days for our team to prepare your items for shipment. Please note that processing times may be slightly longer during busy periods or holidays.
3. Shipping Methods:
To ensure reliable and efficient delivery, we work with trusted shipping partners. The available shipping methods may vary depending on your location. During the checkout process, you will be able to select your preferred shipping method from the available options.
4. Shipping Time:
The shipping time will depend on your location and the shipping method chosen. We provide estimated delivery times during the checkout process, which are based on average delivery times for your region. However, please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as customs clearance procedures or unforeseen delays in transit.
5. Order Tracking:
Once your order is shipped, we will provide you with a tracking number and a link to track your package. You can use this information to stay updated on the progress of your delivery.
6. Shipping Fees:
Shipping fees are calculated based on your location, the weight of the package, and the selected shipping method. During the checkout process, you will see the applicable shipping fees before finalizing your order.
7. Customs and Duties:
Please be aware that international orders may be subject to customs duties, taxes, or other import fees imposed by your country's customs authorities. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information on any potential fees that may apply to your order.
8. Order Issues:
If you encounter any issues with your order or have concerns about the delivery, please contact our customer support team. We will gladly assist you in resolving any problems and ensuring that your shapewear suits reach you as soon as possible.
We strive to provide a smooth and reliable shipping experience, but please keep in mind that unexpected delays or issues may occur due to circumstances beyond our control. If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team.
Return & Exchange Policy
At Shapewear Suit Brand, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your shapewear suit, we offer a flexible return and exchange policy. Please carefully review the following guidelines:
1. Eligibility for Returns and Exchanges:
We accept returns and exchanges within 30 days of the original purchase date. To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition with all tags and packaging intact. We cannot accept returns or exchanges for items that have been worn, altered, or damaged.
2. Return Process:
To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will provide you with further instructions, including the return address. Please ensure that the item is securely packaged to prevent damage during transit.
3. Exchange Process:
If you wish to exchange your shapewear suit for a different size, style, or color, please contact our customer support team. We will guide you through the exchange process, including providing you with instructions for returning the original item and placing a new order for the desired item. Please note that exchanges are subject to availability.
4. Return Shipping Costs:
The customer is responsible for the shipping costs associated with returning or exchanging the item, unless the return or exchange is due to an error on our part (e.g., incorrect item or size sent). We recommend using a trackable shipping method to ensure the safe and timely return of the item.
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or credit card provider.
6. Non-Returnable Items:
For hygiene reasons, we cannot accept returns or exchanges for underwear, panties, or items that are labeled as final sale or non-returnable. These items will be clearly marked on our website.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, a refund, or an exchange, depending on the circumstances.
8. Additional Information:
- Please ensure that you provide accurate sizing information when placing your order to minimize the need for returns or exchanges.
- We recommend trying on shapewear suits over clean undergarments to maintain their hygiene and eligibility for return.
- If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer support team. We are here to assist you.
Please note that our return and exchange policy may be subject to change without prior notice. We encourage you to review the policy periodically for any updates.